Last updated: 7/5/2025
1. Credit Purchase Refunds
Our refund policy for purchased credits is as follows:
- Unused credits may be refunded within 7 days of purchase
- Partially used credit packages are not eligible for refunds
- Refunds will be processed to the original payment method
- Processing time may take 5-10 business days
2. Eligibility for Refunds
Refunds may be issued in the following cases:
- Technical issues preventing service use
- Accidental or duplicate purchases
- Service unavailability during credit validity
- Unauthorized transactions (subject to verification)
3. Non-Refundable Items
The following are not eligible for refunds:
- Used or partially used credits
- Credits older than 7 days
- Free credits or promotional offers
- Credits used for AI model interactions
4. How to Request a Refund
To request a refund:
- Log into your account
- Navigate to the billing section
- Select the transaction you wish to refund
- Submit a refund request with the reason
- Wait for our team to review your request (usually within 24-48 hours)
5. Processing Time
Refund processing times vary by payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
- Other payment methods: May vary
6. Special Circumstances
We may consider refunds outside the standard policy in cases of:
- Extended service outages
- Account security compromises
- Exceptional technical issues
- Other circumstances at our discretion
7. Contact for Refund Support
For refund-related questions or support, contact us at:
Email: support@chatgbt.pro
Response time: Within 24 hours on business days